REFUND POLICY
Last updated: April 17, 2026·Refunds available for verified service failures
KickPulse offers refunds in specific, verifiable circumstances where the fault lies with our Service. We do not offer refunds for change of mind, misuse, or consequences arising from third-party platform actions. This policy is consistent with EU consumer protection regulations where applicable.
Policy Overview
All purchases made on KickPulse are for digital services that are activated immediately upon payment. Under EU Directive 2011/83/EU on consumer rights, consumers who purchase digital content that is delivered immediately and begins execution upon purchase may waive their right of withdrawal.
By completing a purchase on KickPulse, you acknowledge and consent to the immediate delivery of the digital service and waive your 14-day right of withdrawal under EU consumer law, where applicable.
Despite the above, KickPulse voluntarily offers refunds in cases where the service has failed due to a fault on our side — because we believe that's the fair thing to do.
Eligible for Refund
You may be eligible for a full or partial refund in the following circumstances, provided you can demonstrate the issue and submit a request within 7 days of the triggering event:
Verified service outage: KickPulse's bot infrastructure was non-functional for more than 24 consecutive hours, verified on our end, and the outage directly affected your subscription.
Billing error: You were charged an incorrect amount, charged twice, or charged for a product you did not purchase, due to a fault on our payment system.
Technical failure: The subscription was activated and payment was taken, but the bot never connected to your channel due to a confirmed bug or server failure on our part.
Duplicate purchase: You accidentally purchased the same package twice within a short period and have not used the second subscription.
To qualify, you must provide evidence of the issue (e.g., screenshots, timestamps) and the fault must be verifiable from our server logs. We investigate every claim thoroughly and fairly.
Not Eligible for Refund
Refunds will not be issued in the following circumstances:
Change of mind: You no longer want the service after purchase.
Kick.com platform action: Your Kick.com channel was banned, suspended, restricted, or otherwise affected by Kick.com due to use of our service or any other reason. This is your sole responsibility per our Terms of Service.
Terms of Service violation: Your account was terminated by KickPulse due to a violation of our Terms of Service.
Kick.com downtime: The stream platform itself (Kick.com) experienced downtime — this is outside our control and not a KickPulse service failure.
Incorrect channel name: You entered the wrong target channel when activating the subscription.
Inactivity: You did not stream during your subscription period.
Expected performance variation: The viewer count delivered varied within normal operating ranges due to proxy limitations or Kick API behaviour.
Request made after 7 days of the triggering event.
Abuse or fraudulent chargebacks: Initiating a chargeback or payment dispute without first contacting us will result in account termination and no refund.
If you are unsure whether your case qualifies, please contact us before initiating a chargeback. Chargebacks bypass our ability to resolve the issue and will result in permanent account termination.
Partial Refunds
In cases where a verified service failure affected only part of your subscription period, we may issue a prorated partial refund or service credit, calculated as:
Partial refund formula:
Refund = (Original price / Total days) × Affected days
We may offer a service credit (applied to future purchases) instead of a monetary refund in cases of minor or partial outages. Monetary refunds are offered for significant failures of 24+ continuous hours.
How to Request a Refund
To request a refund:
Open a Support Ticket
Log in to your KickPulse account and open a support ticket from your Dashboard → Support tab.
Describe the Issue
Clearly state what went wrong, when it occurred, and why you believe it was KickPulse's fault. Include your subscription ID (visible in Dashboard).
Provide Evidence
Attach any screenshots, timestamps, or other documentation that supports your claim.
Investigation
We will investigate your claim using server logs and bot activity records and respond within 3 business days.
Resolution
If approved, the refund is processed to your original payment method within 5–10 business days.
Processing Timeline
Initial Response
Within 1–3 business daysWe acknowledge your request and begin investigation.
Investigation
Up to 5 business daysWe review server logs, bot activity, and payment records.
Decision
Communicated via ticketWe inform you of the outcome with a brief explanation.
Refund Processing
5–10 business days after approvalStripe processes the refund to your original payment method. Bank processing times may vary.
Test Mode (Dry Run) Purchases
KickPulse offers a Test / Dry Run mode that allows subscriptions to be activated without real payment processing. Purchases made in Test Mode:
- Are not real financial transactions and no actual charge is made
- Are not eligible for monetary refunds as no money was taken
- May be deactivated or removed by admins without compensation
Chargebacks & Payment Disputes
We strongly encourage you to contact us before initiating a chargeback or payment dispute with your bank or card issuer.
Unauthorised chargebacks — i.e. chargebacks initiated without first attempting to resolve the issue through our support system — will result in:
- Immediate permanent account termination
- All active subscriptions cancelled without compensation
- Your email address flagged and blocked from future registration
We respond fairly and promptly to all legitimate refund requests. Please give us the opportunity to make it right before escalating.
Contact Support
For all refund requests, please use the built-in support system in your Dashboard. This ensures the fastest response and allows us to access your account information quickly.
Include in your request: subscription ID, date of purchase, description of the issue, and any supporting evidence.